:root{--gold: #d4af37;--gold-light: #f5d78a;--gold-dark: #b8891f;--background: #111111;--surface: #1a1a1a;--card: #222222;--border: #333333;--text: #f7f7f7;--muted: #b5b5b5;--danger: #ef4444}*{box-sizing:border-box}body{margin:0;background:var(--background);color:var(--text);font-family:Montserrat,-apple-system,Segoe UI,Roboto,sans-serif;font-size:16px;line-height:1.45;-webkit-font-smoothing:antialiased}#root{min-height:100vh}h1,h2,h3{margin:0;font-weight:600}button{font:inherit;cursor:pointer;border:1px solid var(--border);border-radius:10px;background:var(--card);color:var(--text);padding:8px 14px}button:hover:not(:disabled){border-color:var(--gold-dark)}button:focus-visible,input:focus-visible,select:focus-visible{outline:2px solid var(--gold-dark);outline-offset:1px}button:disabled{opacity:.45;cursor:default}button.primary{background:var(--gold);border-color:var(--gold);color:var(--background);font-weight:600}button.danger{border-color:var(--danger);color:var(--danger);background:transparent}input,select{font:inherit;background:var(--surface);color:var(--text);border:1px solid var(--border);border-radius:10px;padding:8px 12px;outline:none}input:focus,select:focus{border-color:var(--gold-dark)}.shell{max-width:1080px;margin:0 auto;padding:24px 20px 60px}.topbar{display:flex;align-items:center;justify-content:space-between;gap:16px;padding-bottom:18px;border-bottom:1px solid var(--border);margin-bottom:18px}.brand{display:flex;align-items:center;gap:10px}.brand .name{font-size:18px;font-weight:700}.brand .tens,.login .tens{color:var(--gold)}.brand .tag{color:var(--gold);font-size:13px;font-weight:600;letter-spacing:.08em;text-transform:uppercase}.profile{position:relative}.profilechip{display:flex;align-items:center;gap:8px;padding:5px 12px 5px 6px;border-radius:999px;background:var(--surface)}.profilename{font-size:14px;font-weight:500}.avatar{width:26px;height:26px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;background:var(--gold);color:var(--background);font-size:13px;font-weight:700;flex-shrink:0}.menubackdrop{position:fixed;top:0;right:0;bottom:0;left:0;z-index:14}.menu{position:absolute;right:0;top:calc(100% + 8px);min-width:230px;background:var(--card);border:1px solid var(--border);border-radius:12px;padding:6px;display:grid;z-index:15;box-shadow:0 12px 32px #00000073}.menuheader{padding:8px 10px 10px;border-bottom:1px solid var(--border);margin-bottom:6px;font-size:13.5px;display:grid;gap:2px}.menu button{border:none;background:transparent;text-align:left;padding:9px 10px;border-radius:8px;font-size:14px}.menu button:hover{background:var(--surface)}.menu button.signout{color:var(--muted)}.tabs{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:20px}.tabs button{border-radius:999px;padding:7px 16px;background:transparent}.tabs button.active{background:var(--gold);border-color:var(--gold);color:var(--background);font-weight:600}.panel{display:grid;gap:14px}.cardbox{background:var(--surface);border:1px solid var(--border);border-radius:14px;padding:16px 18px}.cardbox h3{font-size:13px;text-transform:uppercase;letter-spacing:.08em;color:var(--muted);margin-bottom:12px}.statgrid{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px}.stat{background:var(--card);border:1px solid var(--border);border-radius:12px;padding:12px 14px}.stat .value{font-size:26px;font-weight:700}.stat .value.gold{color:var(--gold)}.stat .label{color:var(--muted);font-size:12.5px;margin-top:2px}.stat .sub{color:var(--muted);font-size:12px;margin-top:4px}.tablewrap{overflow-x:auto}table{width:100%;border-collapse:collapse;font-size:14px}th{text-align:left;color:var(--muted);font-size:12px;text-transform:uppercase;letter-spacing:.06em;padding:8px 10px;border-bottom:1px solid var(--border)}td{padding:10px;border-bottom:1px solid var(--border);vertical-align:top}tr.clickable{cursor:pointer}tr.clickable:hover td{background:#d4af370d}.filters{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:12px}.filters input[type=search]{flex:1;min-width:220px}.datefield{display:flex;align-items:center;gap:6px;font-size:13px}.datefield input{padding:7px 10px}.pager{display:flex;align-items:center;justify-content:space-between;margin-top:12px;color:var(--muted);font-size:13.5px}.pager .buttons{display:flex;gap:8px}.badge{font-size:12.5px;font-weight:600}.muted{color:var(--muted)}.error{color:var(--danger);font-size:14px}.login{min-height:100vh;display:grid;place-items:center;padding:24px}.login form{width:100%;max-width:360px;display:grid;gap:12px;background:var(--surface);border:1px solid var(--border);border-radius:16px;padding:28px}.login .emblem{display:flex;justify-content:center;margin-bottom:4px}.login h1{font-size:20px;font-weight:600}.login .tag{color:var(--gold);font-size:12.5px;letter-spacing:.1em;text-transform:uppercase;font-weight:600}.detail{position:fixed;top:0;right:0;bottom:0;left:0;background:#000000a6;display:grid;place-items:center;padding:20px;z-index:10}.detail .sheet{width:100%;max-width:560px;max-height:88vh;overflow-y:auto;background:var(--surface);border:1px solid var(--border);border-radius:16px;padding:22px;display:grid;gap:14px}.detail .sheet h2{font-size:20px;font-weight:600}.detail .sheet h3{font-size:13px;text-transform:uppercase;letter-spacing:.08em;color:var(--muted);margin-bottom:8px}.detail .rowline{display:flex;justify-content:space-between;gap:12px;font-size:14px;border-bottom:1px solid var(--border);padding:6px 0}.actionsgrid{display:flex;flex-wrap:wrap;gap:8px}.confirmbar{display:grid;gap:8px;background:var(--card);border:1px solid var(--gold-dark);border-radius:12px;padding:12px}.mfa-explain{font-size:14px;max-width:46em}.mfa-explain strong{color:var(--text)}.mfa-enroll{margin-top:12px}.qrwrap{display:flex;justify-content:center}.qrwrap img{width:190px;height:190px;background:#fff;border-radius:10px;padding:8px}.mfa-manual summary{cursor:pointer;font-size:13px;text-align:center}.mfa-manual code{display:block;margin-top:6px;padding:8px 10px;background:var(--background);border:1px solid var(--border);border-radius:8px;font-size:12.5px;word-break:break-all;text-align:center}.mfa-status{display:flex;align-items:center;gap:12px;background:#d4af3714;border:1px solid var(--gold-dark);border-radius:12px;padding:14px 16px;margin-bottom:10px}.mfa-check{width:30px;height:30px;border-radius:50%;background:var(--gold);color:var(--background);display:inline-flex;align-items:center;justify-content:center;font-size:16px;font-weight:700;flex-shrink:0}.mfa-status-text{display:grid;gap:2px}.mfa-status-text .muted{font-size:13px}.mfa-verify{display:flex;gap:8px}.mfa-verify input{width:120px;text-align:center;font-size:17px;letter-spacing:.2em}.ticketsheet{max-width:680px}.tsection{border:1px solid var(--border);border-radius:12px;overflow:hidden;background:var(--card)}.tsection>.tsection-head{background:var(--surface);border-bottom:1px solid var(--border);padding:8px 14px;font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.08em;color:var(--gold);display:flex;align-items:center;justify-content:space-between}.tsection>.tsection-body{padding:12px 14px;display:grid;gap:8px}.tsection .requestbody{margin-top:4px;border-top:1px solid var(--border);padding-top:10px}.ticketcontext{background:var(--card);border:1px solid var(--border);border-radius:12px;padding:12px 14px}.thread{display:grid;gap:8px;max-height:320px;overflow-y:auto;padding-right:4px}.msg{background:var(--card);border:1px solid var(--border);border-radius:12px 12px 12px 4px;padding:10px 12px;font-size:14px;max-width:85%;justify-self:start;white-space:pre-wrap}.msg.staff{border-radius:12px 12px 4px;justify-self:end;border-color:var(--gold-dark)}.msg.internal{background:#fbbf2412;border-style:dashed;border-color:#b45309}.msghead{font-size:11.5px;color:var(--muted);text-transform:uppercase;letter-spacing:.05em;margin-bottom:4px}.replybox{display:grid;gap:8px}.replybox textarea{font:inherit;background:var(--surface);color:var(--text);border:1px solid var(--border);border-radius:10px;padding:10px 12px;resize:vertical;outline:none}.replybox textarea:focus{border-color:var(--gold-dark)}.board{display:flex;gap:12px;overflow-x:auto;padding-bottom:8px;align-items:flex-start}.boardcol{flex:0 0 250px;background:var(--surface);border:1px solid var(--border);border-radius:14px;padding:10px;transition:border-color .12s}.boardcol.dragover{border-color:var(--gold)}.boardcolhead{display:flex;justify-content:space-between;align-items:baseline;font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.07em;color:var(--muted);padding:2px 4px 10px}.boardcards{display:grid;gap:8px;min-height:40px;max-height:62vh;overflow-y:auto}.boardempty{text-align:center;color:var(--border);padding:14px 0}.boardcard{background:var(--card);border:1px solid var(--border);border-left-width:3px;border-radius:10px;padding:10px 12px;cursor:pointer;display:grid;gap:6px}.boardcard:hover{border-top-color:var(--gold-dark);border-right-color:var(--gold-dark);border-bottom-color:var(--gold-dark)}.boardcardtitle{font-size:13.5px;font-weight:600;line-height:1.35}.boardcardmeta{display:flex;justify-content:space-between;gap:8px;font-size:12px}.requestbody{margin-top:10px;padding:12px 14px;background:var(--surface);border:1px solid var(--border);border-radius:10px;font-size:14px;white-space:pre-wrap}.msgattach{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px}.msgattach img{width:96px;height:96px;object-fit:cover;border-radius:8px;border:1px solid var(--border)}.attachbtn{display:inline-flex;align-items:center;gap:6px;font-size:13.5px;padding:8px 12px;border:1px solid var(--border);border-radius:10px;background:var(--card);cursor:pointer}.attachbtn:hover{border-color:var(--gold-dark)}.toast{position:fixed;bottom:24px;left:50%;transform:translate(-50%);background:var(--card);border:1px solid var(--gold-dark);color:var(--text);border-radius:12px;padding:10px 18px;font-size:14px;z-index:20}